Privacy Policy

01

Information we may collect

We may collect personal information that you voluntarily provide to us, including:

• Your name
• Email address
• Telephone number
• Company, business or venue name
• Information you provide through our website enquiry form
• Information contained in correspondence with us
• Information relating to potential venue partnerships, supplier relationships or other business enquiries

We aim to collect only information reasonably necessary for our business activities.

02

How we collect information

We may collect personal information when you:

• Submit an enquiry through our website
• Contact us by email or telephone
• Enquire about becoming a NOVO venue partner
• Contact us as a supplier or potential business partner
• Otherwise communicate or interact with NOVO

Our website may also collect limited technical information through standard website technologies, hosting services or analytics tools if these services are implemented.

03

How we use your information

We may use personal information to:

• Respond to enquiries
• Communicate with potential and existing venue partners
• Communicate with suppliers and other business partners
• Assess potential business opportunities
• Provide information about NOVO 24/7
• Operate, maintain and improve our website and services
• Maintain appropriate business records
• Comply with applicable legal and regulatory requirements

We will not sell your personal information to third parties.

04

Disclosure of personal information

We may disclose personal information to service providers where reasonably necessary to operate our business. These may include providers of:

• Website hosting
• Email and communications services
• IT and cloud services
• Professional services such as accounting, legal or technical support

We may also disclose information where required or authorised by law.

We do not disclose personal information to third parties for the purpose of selling their products or services to you.

05

Overseas service providers

Some technology, hosting, email or cloud service providers used by NOVO may store or process information outside Australia.

Where practical, we will take reasonable steps when selecting and using service providers to understand how personal information is handled.

As NOVO’s technology and service providers develop, this Privacy Policy may be updated to provide further information about overseas data handling where applicable.

06

Storage and security

NOVO takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be stored electronically through our email, website, cloud or other business systems.

No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

07

Access and correction

You may contact us if you would like to request access to personal information we hold about you, or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We will respond to reasonable requests in accordance with applicable Australian privacy requirements.

08

Website links and third-party services

Our website may contain links to third-party websites or services.

NOVO is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy policies before providing personal information.

09

Cookies and website analytics

Our website may use cookies or similar technologies to support website functionality and understand how visitors interact with the site.

If we introduce analytics, advertising or other technologies that materially change the information we collect, we will update this Privacy Policy accordingly.

10

Privacy enquiries and complaints

If you have a question, concern or complaint about how NOVO handles your personal information, please contact us.

We will review privacy enquiries and complaints and respond within a reasonable period.

11

Changes to this Privacy Policy

We may update this Privacy Policy as NOVO grows, our technology changes, or our information-handling practices change.

The current version will be published on our website together with the date it was last updated.